eCustomer Service (MyAccount)
 
   
 
  Upon registration of a IDD 009 MyAccount, you can pay your bills instantly with any Visa / MasterCard credit card via this real-time platform. With a few clicks, you can take advantage of this convenient and use-friendly service and better manage your bill payment.
   
 
 

Please allow 3 working days for your payment to be processed by PPS.

Through Internet: PPS website: www.ppshk.com. For details, please call PPS Hotline: 900 00 222 329 (English).

By Phone: You can settle your bill 24 hours a day via a touch-tone phone or via Internet after registering with PPS Terminal. Simply dial "18011" to register your bill, then dial "18031" and follow the instructions, key in:

- Merchant code: "72" (HKBN Enterprise Solutions Ltd)

- Bill Type code: "01 – Telecom Service"

   
 
 

Pay by cash (HK$) at 7-Eleven Convenience Store, Circle K Convenience Store, VanGO Convenience Store or CR Vanguard by presenting the printed statement (the printed statement must be issued on or after 1 Dec, 2016). The maximum payment amount is HK$5,000. Please retain the payment receipt for verification. Please allow around 2 to 3 working days for your payment to process. A handling fee of HK$5 per transaction will be charged by HKBN in your next statement.

   
 
  In general, direct debit will be made before the Payment Due Date through your autopay/ credit card account. If the Payment Due Date is Saturday, Sunday or a public holiday, the repayment will be made on the day before or following the payment period.
 
  By Bank Autopay

This payment method is only applicable to customers who is currently using Bank Autopay..
 
  By Credit Card Autopay

Please login to MyAccount - IDD009 Residential Services to change your payment method to credit card autopay or update your credit card information. You may also download the application form here .
 
  NOTE: The above document is offered in the format of Adobe PDF (Portable Document Format) File. To download the Acrobat reader, please click here
   
 
 

HSBC or Hang Seng Bank ATM:

Simply bring any ATM card issued by HSBC or Hang Seng Bank to any HSBC or Hang Seng Bank ATM to settle your bill. Please allow around 2 to 3 working days for your payment transaction to process. Please collect the customer advice for proof of payment.

- Merchant name: "HKBN"

- Bill Type Code: "05 – Telecom Service"

ATM with JET PAYMENT Service:

If you possess an account at any member bank of JETCO, you can settle your bill at ATMs with sign "JET PAYMENT". Please follow the instructions on screen to complete the transaction. After selecting "bill payment", please choose "merchant code entry" and enter merchant code, Bill Type code, Account Number and the relevant information. Please allow around 2 to 3 working days for your payment to process. Please collect the customer advice for proof of payment.

- Merchant name: "9231" / "HKBN"

- Bill Type code: "05 – Telecom Service"

   
 
 

Mail a crossed cheque along with the payment slip to P.O. Box 4485 General Post Office, Hong Kong. Please allow at least 3 working days for your payment to process. Post-dated cheque will not be accepted and no receipt will be issued.

- Cheque payable to: "HKBN"

- At the back of the cheque: Please write down HKBN Account Number and Bill Type code "05 – Telecom Service"

Please detach the payment slip from the invoice and send it together with your crossed cheque. Please write the Account No. and Bill Type "05" at the back of your cheque. Please do not send cash or cash cheques. Post-dated cheques will not be accepted and receipt will not be issued. Please allow 3 working days for processing after received your crossed cheque.

   
 
 

You can settle payment via Cheque Deposit Machine at Bank of China (Hong Kong) with a crossed cheque made payable to “HKBN”. When the payment transaction is complete, you may obtain a customer advice with the cheque image included.

To find BOCHK branch locations with Cheque Deposit Machines, please click here.

- Merchant name: "HKBN"

- Bill Type code: "05 – Telecom Service"

   
 
   
 

You can settle your service charge via Internet Banking Service provided by HSBC, Hang Seng Bank, Bank of China, Standard Chartered Bank, Citibank, The Bank of East Asia, DBS, etc. To pay via Internet Banking, please allow around 2 to 3 working days for your payment transaction to process. Please record the reference number for proof of payment.

Pay by credit card account:-

- Merchant name: "HKBN Enterprise Solutions Ltd"

- Bill Type code: "01 – Telecom Service"

Pay by Standard Chartered Bank, Citibank, The Bank of East Asia or DBS bank account:-

- Merchant name: " HKBN Enterprise Solutions Ltd "

- Bill Type code: "01 – Telecom Service"

Pay by HSBC, Hang Seng Bank or Bank of China bank account:-

- Merchant name: "HKBN"

- Bill Type code: "05 – Telecom Service"

Pay by other bank account:-

Choose merchant name "HKBN Enterprise Solutions Ltd" and select bill type code "01 – Telecom Service“. If "HKBN Enterprise Solutions Ltd“ is not under the merchant list, please choose "HKBN“ and select bill type code "05 – Telecom Service"

   
 
   
 
   
 Hang Seng Internet Banking