A. Click here to fill in and submit the Online Account Subscription Form to create your login name & password instantly. Confirmation email will be sent to your registered email address upon successful registration.

A. Click here to submit a reset account request. Once your account information is verified, your login name or password will be sent to your registered email address shortly.

A. We will send the bill to you per your selected delivery method (by email or postal bill) For postal Bill, $20 admin fee will be charged per bill.

A. If you are currently receiving our bill by post, you can apply for e-Bill service through "MyAccount". You can also fill in the Information Amendment Form, and fax it back to us at 2133 2137 or email to cs009@hkbnes.net. Please note, e-Bill will be effective from the next bill date once you have applied for it.

A. The e-Bill will be sent to your registered email address. You can check and read it in your email mailbox. You may also click the "View Bill Details" button in the email to view the detailed bill. You can also view your detailed bills of the last 3 months through "MyAccount".

A. If you are currently receiving our bill by post, you can apply for e-Bill service through "MyAccount". Please note, e-Bill will be effective from the next bill date. If you want to change the bill delivery method to by Post, please fill in the our Information Amendment Form, and fax it back to us at 2133 2137 or email to cs009@hkbnes.net.

A. HK $20 will be charged for every paper bill statement by post.

A. You can check your bills record of the last 6 months through "MyAccount". You can view your bills details of the latest 3 months. If you want to check the bill details of earlier 3 months. You may submit "Reprint " request in our system. The reprinted bill(s) will be sent to you according to your selected reprint channel. If you would like to receive those reprinted bill(s) by post, an administrative charge of HK$10 will be charged for each bill.

A. You can check the outstanding amount and due date of the bills in the last 6 months in "MyAccount".

A. There is an administrative fee of HK$4 for every bill payment made at any 7-Eleven stores. The administrative fee will be charged in the next bill.

A. You can apply Credit Card Autopay through "MyAccount". Or you can fill in the our Payment Method Amendment Form, and fax it back to us at 2133 2137 or email to cs009@hkbnes.net.

A. You can settle the bill byvarious payment channel, please click here for details.

A. You can submit your amendment request through "MyAccount". Or you can fill in the our Payment Method Amendment Form, and fax it back to us at 2133 2137 or email to cs009@hkbnes.net.

A. You can update your personal information through "MyAccount". Or you can fill in the Information Amendment Form, and fax it back to us at 2133 2137 or email to cs009@hkbnes.net.

A. Please download our service forms from our Download Zone .

A. Yes. To enable IDD 009 security pin function. please fill in our Service Amendment Form, and fax it back to us at 2133 2137 or email to cs009@hkbnes.net. Please remember to state your contact number and email address so that we can verify the information with you. It normally processed within 3 working days. Upon enable IDD 009 security PIN, customer can set his/her 4-digit PIN as per system instructions when using IDD 009 service for the first time.

A. Customer may use the related service no. to call 009002 and change the 4-digit PIN as per system instructions.

A. Please fill in our Service Amendment Form, and fax it back to us at 2133 2137 or email to cs009@hkbnes.net. Please give one month's prior notice for termination and make sure you have written down your contact number and email, so that we can verify service termination date and related procedure with you.

A. Please give one month's prior notice for termination and make sure you have written down your contact number and email, so that we can verify service termination date and related procedure with you.

A. Please click here to download the forms from Download Zone.

A. Make sure you have called your 009 Hong Kong Connect No. and ended the call. After that, our system will call your pre-set designated overseas telephone number automatically. Pick up the call when the phone rings, and follow the voice instructions. Enter 852 and Hong Kong telephone number to make calls to Hong Kong or enter country code, area code and telephone number to make calls to overseas.

A. You may call our Hong Kong Connect voice portal at 31100995 (English) / 31100996 (Mandarin ) / 31100997 (Cantonese), simply follow the voice prompt instructions to change your password.

A. Please contact our Customer Service Hotline at 1239, we will help to reset the service so that you can setup your 009 Hong Kong Connect password again.

A. You may call our Hong Kong Connect voice portal at 31100995 (English) / 31100996 (Mandarin ) / 31100997 (Cantonese), simply follow the voice prompt instructions to change your password.

A. Please fill in our Service Amendment Form, and fax it back to us at 2133 2137 or email to cs009@hkbnes.net. Please give one month's prior notice for termination and make sure you have written down your contact number and email, so that we can verify service termination date and related procedure with you.

A. Please give one month's prior notice for termination and make sure you have written down your contact number and email, so that we can verify service termination date and related procedure with you.

A. Please download our service forms from our Download Zone .

A. Please fill in our Service Amendment Form, and fax it back to us at 2133 2137 or email to cs009@hkbnes.net. Please give one month's prior notice for termination and make sure you have written down your contact number and email, so that we can verify service termination date and related procedure with you.

A. Please give one month's prior notice for termination and make sure you have written down your contact number and email, so that we can verify service termination date and related procedure with you.

A. Please call our GCF voice system at 8138 8888 and follow the voice prompt instructions to change your password.

A. Please contact our Customer Service Hotline at 1239, we will re-generate a new password for you and send it to you by post.

A. Please call our GCF voice system at 8138 8888 and follow the voice prompt instructions to change your call forwarding number.

A. Please download our service forms from our Download Zone .