Total Customer Experience

In order to provide excellent service, we have adopted the latest network technology and made every effort to provide the best customer support to our users. Our network centre monitors and analyzes the network 24 hours a day to ensure system fluency.

Our efficient computer engineering professionals provide scheduled installation, connection and maintenance services, while our customer service and technical support departments can always provide swift and appropriate solutions to your problems and enquiries, allowing you to enjoy the joy of broadband experience.

Discreet Service Standard

Our customer service and technical support officers are all experienced in their areas, and they can provide detailed response by analyzing different cases accurately. You can seek advice on different enquiries related to technical problems of the network, data configuration of the personal account as well as any problems occurs during the use of the internet, by calling our professional customer service hotline, emailing us or using our online service platform. Our service quality and response time are all guided by strict code of practice.

Grand Vision

HKBN is an innovative network provider which actively commits itself to the latest network technology to provide diversified telecommunication services, including broadband internet services, home phones, digital TV and enterprise data services. With a grand marketing vision, we aim to become an excellent comprehensive telecommunication enterprise, providing the best telecommunication services to the local market.

Service Pledge